Factor & Equilibrium is committed to offer quality services in terms of depth of analysis provided in the report, on time delivery of the report and post purchase research support. We have developed following refund & order cancellation policy to address concerns of our valuable clients;

 

Refund Policy

After a cleared payment on the purchase of report prepared by Factor & Equilibrium, we send the report to mentioned e-mail address of clients. Here, we are dealing with knowledge-based digital content which is intangible as well as irrevocable in nature. Due to knowledge-based nature of the product, it is impossible for clients to return the insights gained by accessing the report. Therefore, in order to maintain mutual trust between client and Factor & Equilibrium, no refund will be given post delivery of the project. Refund requests made post 72hours of delivery of interim or final report (whichever is delivered first) will not be entertained. Following are the extreme cases, where refund will be issued;

  • Non-delivery of the project on due date
  • Trading of information provided by client
  • Damaging reputation of client

If clients are dissatisfied with analysis provided in the report, they are more than welcome to send their issues to our sales team. Our team of analysts will provide post purchase research support to address issues related to analysis provided in the report. If required, we will arrange telephonic call with analysts to address questions raised by clients post delivery of the project. Free post project support is only applicable for issues that are covered under scope of the study confirmed by the client. Post delivery project research support is available for 2 months from the delivery of final report. Post delivery research support is available only for projects having value of more than USD 1,500.

It is your obligation to acclimate yourself with this refund policy. By putting in a request for research report of Factor and Equilibrium, you show that you have gone through this refund policy and that you agree with and completely acknowledge the conditions and terms mentioned in this refund policy.

For more information, contact query@factorandequilibrium.com

 

Cancellation Policy

Post sending purchase order, clients may change their mind and might decide not to continue the project. In such circumstances, we request clients to send cancellation request within 48 hours of sending purchase order. In case of cancellation order post 48 hours of receiving the purchase order, we will charge the client as per daily project cost. For example, if a client wants to cancel the project after 10 days of sending purchase order, we will stop working on the project but we will charge project cost for last 10 days.

It is your obligation to acclimate yourself with this cancellation approach. By putting in a request for research report of Factor and Equilibrium, you show that you have gone through this cancellation policy and that you agree with and completely acknowledge the terms of this cancellation policy.

For more information, contact query@factorandequilibrium.com

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